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Refund and Returns Policy

Order Cancellations:

Orders that you submit online can not be canceled if it’s already been shipped, and you may need to wait until you receive the package in order to return it. 

Returns:

Once an item of merchandise is delivered to you, you can return that item within 14 days of delivery.

To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.

Shipping:

To initiate a return, please email us at contact@tribalmoroccanrug.com

We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at  

Tribal Moroccan SARL
+212 661 305 440
QUARTIER INDUSTRIEL SIDI GHANEM N 158 PREMIER ETAGE BUREAU N 13
MARRAKECH 
40000
MOROCCO

You are responsible for paying all shipping costs for your returned item.

You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges:

After We have received your valid return, We will send you an email to notify you that We have received your returned item.

Then will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

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